Privacy Policy
Last updated:
This privacy policy explains how Energglow ("we", "our", "us") collects, uses, stores and protects personal information when you visit our website, contact our team or take part in any of our coaching programs. We are based in East Melbourne, Victoria, Australia, and we comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Who this policy applies to
This policy applies to every visitor of our website, every person who fills in our contact form, and every client who joins one of our paid coaching plans. By using our website or sending us a message, you agree to the practices described below.
2. Information we collect
We try to collect as little information as possible, and only what we genuinely need to respond to your enquiry or deliver a coaching plan you have chosen. The categories of information we may collect include:
- Contact details such as your name, email address and, if you share it, phone number.
- The content of the message you send through our contact form or by email.
- Basic account preferences linked to your coaching plan, such as preferred meeting times.
- Anonymous technical data collected by our website, including approximate location, browser type, device type and pages visited.
3. How we use your information
We use the information we collect for clearly limited purposes:
- To respond to enquiries you send us through the contact form or email.
- To deliver, manage and improve the coaching plans you have signed up for.
- To send important updates about your booking, plan or our policies.
- To measure how the website performs and identify areas to improve.
- To comply with our legal and accounting obligations under Australian law.
4. Cookies and analytics
Our website uses a small number of cookies to remember your consent choice and to understand which pages are the most helpful for visitors. You can manage these preferences using the cookie banner shown on your first visit, or by clearing cookies in your browser settings at any time. For more detail, please see our cookies policy.
5. How we store and protect data
Personal information is held in secure systems with strict access controls. Only members of our team who need access for their work can view your information. We use modern transport encryption (HTTPS) and follow careful internal practices for passwords, device security and backups. We never sell or rent personal information to third parties.
6. Sharing with third parties
We may share limited information with trusted service providers who help us run our business, such as our payment processor, video-calling platform and email provider. These providers act on our instructions and are bound by their own privacy obligations. We do not provide personal information to third parties for unrelated marketing purposes.
7. How long we keep information
We keep personal information only for as long as we genuinely need it. Contact-form enquiries that do not lead to a paid plan are typically deleted within 12 months. Client records may be retained for up to seven years to meet Australian tax and accounting requirements, after which they are securely deleted.
8. Your rights
You have the right to ask what personal information we hold about you, request a correction of inaccurate information, ask for your information to be deleted, or withdraw consent for marketing communications. To make any of these requests, please send us a message through our contact page. We will respond within a reasonable timeframe, usually within 30 days.
9. Children's privacy
Our services are designed for adults. We do not knowingly collect information from people under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time as our services evolve or as the law changes. The "last updated" date at the top of this page shows when the most recent change was made. Significant changes will be highlighted on our homepage for at least 30 days.
11. How to contact us
If you have any questions or concerns about this privacy policy or the way we handle your information, please reach out through our contact page. We are happy to walk you through any part of this document in plain language.